SaaS site not listed on G2, Capterra, or TrustRadius
G2, Capterra and TrustRadius are the main software review directories AI engines pull from when answering 'best [category] software' questions. This check identified your site as a SaaS (software-as-a-service) business, then searched for a listing on any of the three, and found none. ChatGPT, Perplexity and Gemini all lean on these review directories, along with ProductHunt and Crunchbase, to answer software recommendation queries. A SaaS business with zero presence across them is structurally invisible to that entire category of AI-generated software recommendations, regardless of how strong the product actually is. Your marketing team needs about 2 hours to start, with full results building over 2-4 weeks per directory as reviews come in. Claim free profiles on G2 and Capterra at minimum, since they're the two platforms most often surfaced for software queries, then solicit reviews from your existing customers to build credibility.
Why this matters
ChatGPT, Perplexity and Gemini all lean on these review directories, along with ProductHunt and Crunchbase, to answer software recommendation queries. A SaaS business with zero presence across them is structurally invisible to that entire category of AI-generated software recommendations, regardless of how strong the product actually is.
How to fix it
Your marketing team needs about 2 hours to start, with full results building over 2-4 weeks per directory as reviews come in. Claim free profiles on G2 and Capterra at minimum, since they're the two platforms most often surfaced for software queries, then solicit reviews from your existing customers to build credibility.