Chat widget detected but no LLM/AI integration signals found

This check looks at your chat widget for signs it's powered by an LLM (large language model, the AI technology behind tools like ChatGPT), rather than a fixed set of scripted responses. A chat widget was found, but no LLM or AI integration signals were detected. A rule-based bot can only answer questions someone anticipated and scripted in advance, and typically resolves under 30% of queries without a human stepping in. LLM-powered versions, such as Intercom Fin or Drift GPT, can answer from your existing knowledge base instead, including phrasings nobody scripted, and resolve 60 to 80% of queries. Your support team should upgrade your chat platform to its AI tier. Intercom Fin, Zendesk AI and Drift GPT can often be switched on with a single toggle in your existing account, then trained on your knowledge base. Budget one to two weeks to enable it properly and test it against real questions.